Callmaster V Overview

The Avaya Callmaster V Designed to help agents better manage workflow and enhance productivity.  The 8315-C10 are designed to help agents better manage workflow and enhance productivity.Designed to help agents better manage workflow and enhance productivity.

Avaya's Callmaster V Digital Voice Terminal are designed specifically for agents in high-volume call centers like customer service, order processing, or collections centers.  

Callmaster V Business Benefits
• Provides real-time statistics to help manage call flow and improve the customer experience.
• Headset operation enables greater flexibility for the multi-tasking demanded of console operators.
• Large display facilitates informed decisions and faster service.

8315-C10 FEATURES
• Features to distinguish between the Callmaster IV and Callmaster V
• Built-in Recorder Interface Module (RIM)
• Two-line x 40-character display (Callmaster IV) or 2-line x 24-character display (Callmaster V)

Callmaster V Description
Callmaster terminals offer the features call center agents need to maximize their productivity, including:

• A built-in recorder interface module to record and monitor agent calls for quality assurance or legal reasons
• Display capability with multi-line scrolling for VuStats data: real-time call center performance statistics on agents, splits, skills, Vector Directory Numbers (VDNs), trunks, and trunk groups
• Headset operation, including dual headset jacks to allow a supervisor to listen to or join conversations
• An array of programmable line and feature buttons that give agents one-touch access to a choice of call center features

Callmaster V  terminals deliver the flexibility and convenience agents need to handle everything from day-to-day calling to high-volume applications, and are suitably designed for agents who work remotely.

FAQ’s

What forms of payment do you accept?

 
New customers must submit a completed credit application for Terms Account. 
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Where will my order ship from?
Our corporate headquarters is located in Irvine California where shipments and logistics are managed.  RICOM utilizes over 700 warehouses and fulfillment centers worldwide to improve availability, and ease delivery.  Obtain a freight estimate online or by contacting a RICOM representative.

Can you ship on my freight account?
Yes. Please contact a RICOM representative for details.  UPS, FedEx, and TNT are preferred for parcel shipments.  LTL shipments can be setup with a variety of other carriers.

Do you ship internationally?
Yes, RICOM ships worldwide. We have customers in over 50 countries and have extensive experience in international shipping methods as well as working with customs regulations.

What type of warranty do you offer?
Our warranties range from 30 days to one year depending on the manufacturer.  We offer certified extended warranty programs on most equipment through the manufacturer.

What is your return policy?
See our complete return-policy

Do you accept trade in’s?
Yes, and also offer consignment as well as buy-back purchase programs.  Please inquire about program details from a RICOM sales associate.

Do you offer education and/or government discounts?
Yes, we do a lot of business with both, so please inquire about details from a RICOM sales representative.

What does RICOM offer outside my VAR I’m currently working with?
With nearly 20 years experience working with the enterprise IT reseller channel, RICOM delivers systems configurations, customer support, emerging technologies, managed services, logistics, and distribution.  RICOM works to meet IT budget constraints and understands its customers data center challenges.  The company is a distributor for new, as well as discontinued in-demand IT products.  RICOM works with businesses of all sizes, from small, to enterprise, as well as government departments, and education.  We carry enterprise IT certifications

RICOM’s reach out to a vast international global inventory allows the company to sell to customers at a reduced cost. We quote RFQ’s without delay, ship quickly, and resolve questions in a hurry. We offer straightforward financing options, and our staff is dedicated to your satisfaction.