The Avaya G860 Media Gateway allows call center customers to consolidate facilities and reduce communications costs. The Avaya G860 media gateway concentrates incoming PSTN traffic over several DS3 lines while supporting VoIP telephony in the call center itself.  The use of voice over IP (VoIP) and conversion from DS1 to DS3 lines eliminate the large number of DS1 interfaces required to support the same amount of call traffic. The Avaya G860 Media Gateway supports up to 6000 channels of session IP (SIP) VoIP telephony. It uses N+1 redundancy of media gateway, Ethernet switch, shelf controller, and power supply modules to achieve high availability in mission critical applications.  In the sample call center configuration shown here, a simulated PSTN delivers customer calls using a DS3 interface to the Avaya G860 Media Gateway. The Avaya G860 media gateway establishes calls with the Avaya S8720 or S8730 Media Server via SIP signaling and routes all Real-time Transport Protocol (RTP) traffic to the appropriate media resources within the Avaya G650 Media Gateway or Avaya endpoints. Avaya Communication Manager delivers the calls to an agent phone.

Multiple G860 media gateway platforms distributing incoming traffic into multiple Communication Manager servers
● Multiple G860 media gateway systems sending incoming traffic into a single Communication Manager server
● A single G860 media gateway distributing incoming traffic across multiple Communication Manager servers

The Avaya G860 Media Gateway comes with
● Trunk Processing Modules (TP-6310s)
● 2 Shelf (system) control cards (SCCs)
● 2 Ethernet switch boards
● Active and standby Rear Transition Modules (RTMs), DS-3 interfaces for TP-6310s
● 2 SA/RTM for System Controllers, 2 RTM for TP-6310 (Active/Redundant type depending on configuration. The active TP-6310 RTM has PSTN interfaces, and the redundant TP-6310 does not.
● Cable to DS3 line (50-ft [15 m]) comes standard

FAQ’s

What forms of payment do you accept?

 
New customers must submit a completed credit application for Terms Account. 
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Where will my order ship from?
Our corporate headquarters is located in Irvine California where shipments and logistics are managed.  RICOM utilizes over 700 warehouses and fulfillment centers worldwide to improve availability, and ease delivery.  Obtain a freight estimate online or by contacting a RICOM representative.

Can you ship on my freight account?
Yes. Please contact a RICOM representative for details.  UPS, FedEx, and TNT are preferred for parcel shipments.  LTL shipments can be setup with a variety of other carriers.

Do you ship internationally?
Yes, RICOM ships worldwide. We have customers in over 50 countries and have extensive experience in international shipping methods as well as working with customs regulations.

What type of warranty do you offer?
Our warranties range from 30 days to one year depending on the manufacturer.  We offer certified extended warranty programs on most equipment through the manufacturer.

What is your return policy?
See our complete return-policy

Do you accept trade in’s?
Yes, and also offer consignment as well as buy-back purchase programs.  Please inquire about program details from a RICOM sales associate.

Do you offer education and/or government discounts?
Yes, we do a lot of business with both, so please inquire about details from a RICOM sales representative.

What does RICOM offer outside my VAR I’m currently working with?
With nearly 20 years experience working with the enterprise IT reseller channel, RICOM delivers systems configurations, customer support, emerging technologies, managed services, logistics, and distribution.  RICOM works to meet IT budget constraints and understands its customers data center challenges.  The company is a distributor for new, as well as discontinued in-demand IT products.  RICOM works with businesses of all sizes, from small, to enterprise, as well as government departments, and education.  We carry enterprise IT certifications

RICOM’s reach out to a vast international global inventory allows the company to sell to customers at a reduced cost. We quote RFQ’s without delay, ship quickly, and resolve questions in a hurry. We offer straightforward financing options, and our staff is dedicated to your satisfaction.