FAQ’s

What forms of payment do you accept?

 
New customers must submit a completed credit application for Terms Account. 
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Where will my order ship from?
Our corporate headquarters is located in Irvine California where shipments and logistics are managed.  RICOM utilizes over 700 warehouses and fulfillment centers worldwide to improve availability, and ease delivery.  Obtain a freight estimate online or by contacting a RICOM representative.

Can you ship on my freight account?
Yes. Please contact a RICOM representative for details.  UPS, FedEx, and TNT are preferred for parcel shipments.  LTL shipments can be setup with a variety of other carriers.

Do you ship internationally?
Yes, RICOM ships worldwide. We have customers in over 50 countries and have extensive experience in international shipping methods as well as working with customs regulations.

What type of warranty do you offer?
Our warranties range from 30 days to one year depending on the manufacturer.  We offer certified extended warranty programs on most equipment through the manufacturer.

What is your return policy?
See our complete return-policy

Do you accept trade in’s?
Yes, and also offer consignment as well as buy-back purchase programs.  Please inquire about program details from a RICOM sales associate.

Do you offer education and/or government discounts?
Yes, we do a lot of business with both, so please inquire about details from a RICOM sales representative.

What does RICOM offer outside my VAR I’m currently working with?
With nearly 20 years experience working with the enterprise IT reseller channel, RICOM delivers systems configurations, customer support, emerging technologies, managed services, logistics, and distribution.  RICOM works to meet IT budget constraints and understands its customers data center challenges.  The company is a distributor for new, as well as discontinued in-demand IT products.  RICOM works with businesses of all sizes, from small, to enterprise, as well as government departments, and education.  We carry enterprise IT certifications

RICOM’s reach out to a vast international global inventory allows the company to sell to customers at a reduced cost. We quote RFQ’s without delay, ship quickly, and resolve questions in a hurry. We offer straightforward financing options, and our staff is dedicated to your satisfaction.