Unless otherwise specified, we gladly accept defective exchanges on products within 30 days of original invoice date. RICOM shall have sole discretion as to the credit method. We may issue a credit, ship a replacement product, exchange or we may repair the item and return it to you. All defective product returned to RICOM must be accompanied by a return material authorization number. (RMA number)
All products returned within 30 days may be subject to a minimum manufacturer's restocking fee of 25%. All returns must be accompanied by a return material authorization number (RMA number)
Before returning any item, you must contact our Returns Department for a Return Merchandise Authorization number (RMA). No returns, of any type, will be accepted without an RMA number. The RMA number is good for only one (1) item and must match the product authorized for return. RMA numbers are valid for 10 business days and all returns must be received within 10 days of obtaining the RMA number. You are responsible for shipping costs of all returns. Custom configured systems, discontinued, or damaged Laser printers, inkjet printers, fax machines, and special order items may only be returned for replacement and not for any refund. Software returns will be accepted for refund only if the product is unopened. Non-defective software that has been opened will not be accepted by RICOM for return. Defective software may be returned for exchange with the same product only.
Refunds are applicable if RICOM is authorized to sell the product and the manufacturer accepts returns. Return policies vary with each manufacturer. The product is immediately available and displayed on their web site at a price that is not an error. The store is not a membership or discount club store. We cannot match prices that are subsidized with membership fees.
All refunds for non-defective items exclude shipping and handling charges. Please allow 2-4 weeks for refunds to be processed and credited to your account. In order to receive a refund, your purchase must be returned with shipping pre-paid. All items must be in "as-new" condition, in original packaging and with all warranty cards, manuals and accessories. The original packing slip must be included and the RMA number visible on the package. Any discrepancies could result in a delay or partial forfeiture of your refund. There will be a $35.00 re-boxing fee for products not returned in the original manufacturer's packaging. If part of a product becomes defective, the full product must be returned for credit or replacement.
Attn: RMA # ..
188 Technology Drive, Suite G
Irvine, CA 92618
All returns must be sent via UPS, Federal Express, or any other courier that issues a tracking number.